Contact Metro

By mail or in person

Washington Metropolitan Area Transit Authority*
600 Fifth Street, NW
Washington, DC 20001

*To reach Metro headquarters at the Jackson Graham Building, take the Red, Green or Yellow lines to Gallery Pl-Chinatown station. Use the Arena exit. Walk two blocks east on F Street to 5th Street. Or, ride Metrobus routes D1, D3, D6, P6, 70, 71, 80 or X2. Use the Trip Planner for door-to-door itineraries.

By e-mail

E-mail Metro using our customer comment form.

By telephone

Metro general information

202/962-1234

Administrative offices and general information, not including schedules and fares. Weekdays: 8:30 a.m. to 5 p.m.

Customer assistance

202/637-1328

Suggestions, commendations, comments
Weekdays: 8:00 a.m. to 5 p.m.
or send us an e-mail

Customer information

202/637-7000 (TTY 638-3780)

Metrobus and rail schedules, fares, parking, Bike-On-Rail program and more.

Monday-Friday:	6 a.m. - 10:30 p.m.
Saturday and Sunday:	7 a.m. - 10:30 p.m.

Metrobus stops and shelter repairs

202/962-2063

Metrorail line managers

Contact Metrorail line managers with questions or concerns on their respective lines.
Red Line Manager Belynda Jones' team redline@wmata.com or 301/562-4605.
Blue/Orange Line Manager Charles Dziduch blue-orangeline@wmata.com or 301/562-4606.
Yellow/Green Line Manager Rita Davis yellow-greenline@wmata.com or 301/562-4607.

Group/convention sales

202/962-1488

Service disruptions and elevator outages

202/962-1212

24-hour recorded Metrobus and Metrorail information (detours and changes of service)

Bike-On-Rail lockers

202/962-1116

24-hour recorded information.

ID cards for riders with disabilities

202/962-1245 (TTY 628-8973)

ID cards for senior citizens

202/637-7000

Lost and found

202/962-1195
Lost and Found online
Note: the office for claiming lost property is at our Silver Spring, Md., customer service facility at 8405 Colesville Rd., 5th floor. Phone 202/962-1195 for directions and other details. 

Media Relations Office

202/962-1051

MetroAccess

301/562-5360 (TTY 301/588-7535) or toll free at 800/523-7009

metroaccess@wmata.com

MetroAccess ADA Paratransit Service

Metrochek/SmartBenefits

202/962-1326

SmartTrip

888/762-7874

Transit police

202/962-2121