- All Metrorail stations and rail cars are accessible.
- Accessible priority parking spaces near the rail station entrance are reserved for vehicles displaying DMV permits or license plates.
- Outside of rail stations, there are directional signs to the station's accessible entrance. There are also signs that identify the accessible elevator entrance.
- The information pylon outside of each Metro station includes information in Braille and raised alphabet.
- Metro operates elevators at all of its rail stations.
- Elevator accessibility and security features include emergency intercoms to communicate with the station manager, chimes and announcements that identify the elevator direction and level of each stop and security cameras in all street level elevators.
- For a list of out of service elevators, call 202-962-1212 (TTY 202-638-3780).
- To arrange for free shuttle service in the event of an elevator outage, call 202-962-1825 (TTY 202-638-3780).
- In rail stations, directional signs to elevators are located on the platform information pylons and on wall mounted station name signs. They include the International Symbol of Accessibility and an arrow in the direction of the elevator.
- The Electronic Elevator Notification (ELLEN) system alerts customers in advance about known elevator outages. Customers can visit Metro’s Web site and sign up to be notified of elevator service disruptions by e-mail, cell phone text message, pager or personal digital assistant.
- Most escalators in rail stations have bright contrasting paint at the edge of each step to assist people with low vision.
- Each rail station has an accessible fare vending machine with lower panels. Easy-to-use instructions are also in Braille and raised alphabet. Also, there is a button to press for audio instructions.
- Each Metrorail station entrance has an extra wide, accessible faregate for customers who use wheelchairs, scooters and other mobility devices. The farecard is returned at the entry slot. The SmarTrip® target is located on the inside of the faregate for easier access.
- An accessible TTY-equipped telephone is located on the mezzanine level of each rail station.
- The Passenger Information Display System (PIDS) signs are located on each platform and mezzanine of every rail station and let customers know when the next trains are scheduled to arrive and alert customers to service delays. PIDS signs also provide information about elevator outages and identify how to make free shuttle arrangements.
- All key and new stations feature bumpy domes to alert customers who are blind or have low vision that they are nearing the edge of the platform. (See list of Metrorail stations with bumpy domes.)
- Flashing lights at the edge of the platforms alert customers that a train is approaching.
- Gap reducers have been installed on all rail cars. They reduce the gap between the platform and the rail car by an additional 1½-inch, making it easier for a wheelchair user or a person with a mobility device to enter and exit the train safely.
- Barriers between rail cars alert customers who are blind or have low vision of the space between the rail cars so they do not mistake this space for the door to the inside of the rail car.
- Emergency intercoms are located on pylons marked with a white strip or the word HELP on the rail platforms. Intercom instructions are in both raised alphabet and Braille.
- Emergency intercoms are located at both ends of each rail car. Intercom information is in both raised alphabet and Braille, and a call button is accessible for wheelchair users.
- Priority seating for people with disabilities and senior citizens is located in all rail cars adjacent to the center doors.
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