Resources

Free resources available

The Office of ADA Programs offers a number of free resources to customers with disabilities to aid them in using the accessible bus and rail systems. To request available resources, please click here. They are also available by calling 202/962-1100.

Tips for Riding Metro for People with Disabilities and Senior Citizens (Brochure provides a lot of useful information about riding Metro for customers with disabilities and senior citizens . It includes information on reduced fares for people with disabilities and senior citizens, helpful customer assistance telephone numbers, useful tips for riding Metrobus and Metrorail, and answers frequently asked questions.)
Access Matters (Newsletter produced quarterly by the Department of Access Services highlighting information about services and resources for customers with disabilities including important customer assistance telephone numbers)
Fares And Passes (Brochures provide information about SmarTrip cards, discounted fares, value-priced passes, Metrochek and SmartBenefits, how to use transfers, where to buy passes, and important customer assistance telephone numbers)
How To Use The Passes/Farecards Vending Machine (Brochures help customers learn how to use the Passes/Farecards machine in Metrorail stations and feature easy-to-use instructions on how to select and use passes and farecards)
Metro Large Print Pocket Guide (Brochures detail Metrorail hours, travel tips for riding on Metrobus and Metrorail, passes and special fares, and include a Metrorail system map, places of interest, and important customer assistance telephone numbers)
Reduced Fare Program For Persons With Disabilities (Applications include information about program qualifications and how to obtain a reduced fare Metro Disability ID card, and describe the eligibility and certification process) Reduced Fare Application
Tactile Metro System Map (Pocket and poster sized tactile maps provide the Metrorail system map in Braille, and include a tactile key to center platform stations, side platform stations, and transfer stations)
Your Guide To Metrorail (Brochures detail station locations, parking information, elevator entrances, Metrorail service, connecting to Metrobus, and include regional and downtown maps and important customer assistance telephone numbers).