Metro's Title VI Policy Statement
The Washington Metropolitan Area Transit Authority (Metro) is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.
Toward this end, it is Metro's objective to:
- Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin;
- Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;
- Promote the full and fair participation of all affected populations in transportation decision making;
- Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations;
- Ensure meaningful access to programs and activities by persons with limited English proficiency.
The General Manager, senior management and all supervisors and employees share the responsibility for carrying out Metro's commitment to Title VI. The Title VI staff is responsible for the day-to-day operation of the program and the Civil Rights staff receives and investigates Title VI complaints that come through the complaint procedures process.
Metro's Title VI Complaint Procedures
For additional information on Metro's nondiscrimination obligations, please write to:
Washington Metropolitan Area Transit Authority
Office of Civil Rights Title VI Coordinator
7G-03
600 Fifth Street, NW
Washington, DC 20001
Metro's Limited English Proficiency Policy Statement
Title VI of the Civil Rights Act of 1964 and its implementing regulations and guidelines provides that no person shall be subjected to discrimination on the basis of race, color, or national origin under any program or activity that receives Federal financial assistance. Federal Transit Administration recipients must take reasonable steps to ensure meaningful access to the benefits, services, information, and other important portions of their programs and activities for individuals who are Limited English Proficient (LEP).
To that end, Metro has developed a Language Assistance Plan for Limited English Proficient persons. Free language assistance is provided to assist LEP persons ride Metrobus, Metrorail, and MetroAccess, upon request. Interpretation services are provided for approximately 85 languages and are available by calling Metro’s Office of Customer Service at (202) 637-7000. Press 1 for Spanish translation or press 88 and then press 5 for all other languages. Customer service hours are Monday – Thursday - 6:00 a.m. to 10:30 p.m., Friday - 5:00 a.m. to 11:30 p.m., Saturday - 7:00 a.m. to 11:30 p.m., and Sunday - 7:00 a.m. to 10:30 p.m.
