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WMATA Forum   » Question & Answer with WMATA guests   » Focus on Metro (9/9/05) from noon to 1 p.m.  
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Welcome
Author Message
Richard White Welcome to the chat everyone. Thanks for logging in.

I am sure that you have been following news accounts of the unprecedented disaster of Hurricane Katrina and its aftermath. The New Orleans Regional Transit Authority remains under water, and it is unknown when their service, however modest, might return. Because there are so many people who are now without homes and employment from that region, we are giving priority to employees of New Orleans Regional Transit Authority who apply for job openings with us.

I am proud to say that employees of Metro have stepped up and contributed more than $40,000 in cash and checks to the American Red Cross for the disaster relief efforts. We wish the best for those along the Gulf Coast as they try to get through this crisis.
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I’d like to bring you up to date on recent goings-on at Metro. Yesterday we outlined an $830 million Metrobus Capital Improvement Plan that will see dramatic improvements in our service over the next five years. The plan will reduce the age of our bus fleet, expand the fleet, add real-time bus information at the most heavily used bus transfer stations, add site-specific bus maps on bus shelters, add bus stop schedule display information, improve on-time performance using the latest technology, and improve our maintenance facilities. Our news release provides more details.

Yes, it is an aggressive plan to improve our bus system, and it represents implementation of the capital improvements recommended by a peer review panel. We’re still planning some of the operational improvements and I expect to outline those in the weeks ahead.

Next Thursday we will be unveiling our plans for a new Riders Advisory Council. This is an exciting opportunity for us to establish a formal means of ensuring input by our riders in the decision-making process.

I see that we already have several questions that have been submitted, so let’s get to the chat.
metro bus and rail times
Author Message
flyigirl57 I am a flight attendant who moved to Southern Towers to go to work at the airport. I have been very disappointed that the service does not start earlier and stay later as alot of flights are around 5:30 to 6am and till 11pm at night. With the security lines it would be impossible to use your service for these flights leaving no options except to pay a fortune for a cab. Why is this service not offered?
Richard White Hi flyigirl!

Our service hours are reflective of the number of passengers who we serve at the early hours of the morning. Very few customers use our rail system in the early-morning hours. Last year we went from a 5:30 a.m. opening to a 5 a.m. from our end-of-the-line stations. I’m sorry to tell you that the demand for service just isn’t there at that time of the day. Staying open earlier or staying open later is something that our Board looks at carefully every year during the budget cycle.

Malfunctioning Doors...
Author Message
W McGee With the news of doors on Metro trains failing to close, or even opening while a train is in motion, what steps has Metro taken to track down the manner of these glitches and to fix them? Have you tested doors on the other trains to ensure this is not endemic to the system? Also, is there a indication on the conductor's panel to alert of a potential door malfunction, or is he or she dependent solely on a passenger reporting this to him or her through the intercom?
Richard White Hi. It is very rare that we have an incident when the doors of a train do not close while a train is in motion, which is why two incidents over the last two weeks have been “newsworthy.” When something like that occurs, we conduct a thorough investigation. Our homepage has two news releases that outline the findings and outcomes of those investigations. In one instance, a steel spring in the door broke. We decided it was best to check out the springs on all of the doors of all of the same model trains, so yes, we did test doors on the other trains to ensure this was not a larger issue. And yes, there is a “fail-safe” system that the train has to stop the train automatically if a door is detected as open, and that system kicked into place in the case of the broken spring (again, please read the account that is posted on our home page). But whenever a passenger sees something like that, by all means, he/she should notify the operator via the intercom. In the case where it was determined that liquid (coffee) damaged the train control board, causing it to malfunction that too was an isolated incident.
Guaranteed Parking Spaces
Author Message
BDK What is the policy with regard to the number of guaranteed parking spaces at a particular station? I ask because there are a lot of vacant guaranteed spaces at the Landover station. I can't believe that all of the spaces have been paid for and remain unused. Is there a formula to arrive at the number of guarantees spaces?

Another problem that I've seen at the Landover station is commuters with guaranteed parking placards parking in the upper lot, because it's closer to the station entrance. They are utilizing a space that should be open to the general public and not using the space that they paid for.
Richard White Hi. People who pay for a guaranteed parking space pay a premium fee of $45 over the cost of daily parking. Please see our web site for those details. That fee guarantees that a space will be available through 10 a.m. only. After 10 a.m., anyone is permitted to park in a vacant reserved space. The maximum number of reserved spaces at any given station is 15 percent, however it is lower at stations where there is less demand. People with a guaranteed parking space should park in the areas designated for guaranteed parking.
High gas prices
Author Message
SH With the higher gasoline prices smacking us in the wallet, do you anticipate people who usually drive to work deciding to take Metro? Can you handle the additional riders?
Richard White Hi. Yes, we think that as the gasoline prices continue to rise, so will our ridership! Metrorail has set records this year with its average weekday ridership topping 700,000 riders, most who travel during the peak morning and afternoon commute times. The busiest hours in the Metrorail system are between 7:45 and 8:45 a.m. and 4:30 and 5:30 p.m. We have additional space in our railcars to carry more people on the ‘shoulders’ of the peak hours, during the mid-day and evenings, and in the ‘reverse commute’ directions

If we see a sudden increase in rail ridership during the peak hours, more commuters may be forced to wait on the platform for a train or two to pass before finding enough room to board a train.

Metrobus service is at full capacity on major corridors during the peak hours and has limited room to accommodate additional passengers. The major bus corridors that serve the downtown DC areas are close to capacity, with standing room only available on most buses in the peak hour. However most other bus routes–including feeder service from neighborhoods to Metrorail stations–have ample space to handle additional riders. There is generally room on all Metrobus routes during the off-peak, evenings and weekends.

Parking at Metrorail facilities is also tight most weekdays.
The new line managers
Author Message
SH I saw where you got a new Orange and Blue Line manager to add to the Red Line manager. Do you think that they are they making a difference so far?
Richard White Yes, Charlie Dziduch is our new Orange/Blue Line manager. And yes, we think that they are making a difference as service has been strong. We issued a news release about Mr. Dzicuch in his new role that you can read for more background.
Fares Next Year
Author Message
skcomm Last month I asked a question about rumors of a fare increase for next year (FY2007), and what steps you were taking to avoid one.

You responded by stating that you were "seeking guidance from our Board of Directors as to whether or not a fare increase is necessary or appropriate."

I guess the question I should have asked is if your current financial projections for next year suggest to you that a fare increase will be required and, if the answer is yes, are you taking steps to avoid one, or at least reduce the size of it?

Richard White We have done an early projection of our Fiscal year 2007 revenues and expenses, which we initially presented to the Board Budget Committee this past July. The Blue Ribbon Panel used an average 5.3% increase in subsidy from the local jurisdictions, exclusive of our paratransit costs. If our Board agrees to that subsidy increase, as we've have recommended to them, there is still a $10 mllion gap left which can be filled by additional cost reductions(which might need to include service reductions), by use of revenues that exceeded projects in the just-completed FY 2005 budget (which are usually returned to the jurisdictions), or by a fare increase. These are the options that we are presenting next Thursday to the same Board Budget Committee.
Chat schedule
Author Message
nashpaul Mr. White,

Can you please explain why an agency that talks so much about being open to comments from riders has recently cut its online chat schedule in half? Instead of the twice monthly chats still advertised in some Metro stations, there is now only one chat per month. Surely an extra hour a month is not too much to ask for an agency dedicated to serving the public, but that is often out of touch with that public.

I'm sure you have many demands on your time, but there are any number of senior managers at Metro (not to mention Board members) who could be asked to participate in these chats as well.

With doors opening on moving trains, buses that never arrive, and an agency that can't even keep the lights on at Metro's busiest station, the agency needs to be receptive and open at the highest levels as often as possible. The cut in chats is just one example that shows an agency trying to insulate itself from the public. Rail managers and a riders advisory council may be helpful, but they do not relieve senior administrators of that responsibility.
Richard White What, you never heard of taking a summer vacation? We thought that participation would be low during the summer, so we cut back, but our chats will be back to twice a month starting in October (the first and third Friday). So I can hear from you twice as much starting next month!
nashpaul
Quote: What, you never heard of taking a summer vacation? We thought that participation would be low during the summer, so we cut back, but our chats will be back to twice a month starting in October (the fi...

I'm glad to learn this, but it's a little odd that the announcement of the change in schedule in June or July (which seems to have been removed from the website) made no mention that the change was temporary. Glad to learn that it was.

Richard White Sorry we didn't make it clearer earlier, and thanks!
Light rail
Author Message
Metrotrek Is there now any hope of a light rail line
being built beween Bethesda and Silver Spring?
Richard White That is a question that may be better answered by Maryland officials. The decision to build light rail, or any other kind of transportation for that matter, lies within the jurisdiction of state/local officials, not WMATA.
Are you riding?
Author Message
LL Mr. White, are you still commuting to work on Metro or have you gone back to your car?
Richard White I sure am! I'm a regular Orange Line rider.
Fareboxes
Author Message
LL How are the new fareboxes on the buses working?
Richard White Hi. They’re working great, thanks. The new fareboxes have lots of advantages over our old ones. They accept SmarTrip cards, they are more reliable and easier to service than the old ones, they count bus riders more accurately (to 99.5 percent accuracy), they are more secure (not likely to be broken into) and they are vandal resistant. We’re very pleased with the way they are working.
Attractiveness of Silver Spring Metro Station
Author Message
Beverly I have notified Metro to my suggestion for a public campaign to alert customers to the unattractiveness of the gum and candy stains on the pavements at the Silver Spring Metro Station, have them cleaned more often and develop reminder notices to customer to maintain a more beautiful Metro environment. I also volunteered to assist in such a campaign.Beverly
Richard White Hi Beverly. Thanks for your note. I agree that the cleanliness of our property is important because it makes people feel more welcome, safer, and comfortable. That’s one of the reasons behind the laws that forbid consumption of food and beverages in our system. You probably will be happy to hear that we will be installing new bomb containment trashcans in our stations in the coming months to help curb the amount of trash that people leave in our stations.
Evacuating a city...
Author Message
W McGee Should there be a need to evacuate Washington DC, is there plans to use Metrobuses or similar vehicles to get those without cars out of the city or region (as so we can avoid one of the catastrophies that befell New Orleans...)? If not, has city or federal government and you folks come together to come up with any good plans to get people out of the city. I know Metro talk up plans of getting people out of here in a snowstorm, but those plans seem more centered to those commuters who has driven to one of the Metrorail spokes and rode into the employment center...
Richard White Hi. On Sept. 11, 2001, WMATA was a major transporter of commuters and residents from the District. Since 9/11, we have been working collaboratively with the Metropoliltan Washington Council of Governments, local transit operators and regional departments of transportation to develop plans to assist with potential transportation demands during an emergency.
dpete47 I heard in the news that Metrobuses would be used to evacuate the city and that they will not be running on their regular routes.
Richard White Metrobuses would be one component of a regional response to an evacuation, if it was needed. Every attempt would be made to maintain some level of regular service, since regular service also serves to support evacuation needs. We have been working closely with our regional partners since 9/11/01, and we think we're in much better shape to respond to a regional emergency than we were four years ago. A lot of people, both inside and outside of WMATA, have worked hard to make these improvements.
nashpaul
Quote: Metrobuses would be one component of a regional response to an evacuation, if it was needed. Every attempt would be made to maintain some level of regular service, since regular service also serves to...

I hate to ask the question, but if there was a call to evacuate DC next week, is the plan in place? How would those in DC get the word? How would we know which routes were running and when?

Richard White Hi. The Washington Metropolitan Council of Governments and the District of Columbia have developed plans for evacuations. WMATA would be one participant in providing transportation during an evacuation. Information on evacuation plans would be distributed through the media. WMATA would also have information on our web site and announcements would be made on trains and buses.
What's up with the Rider's Advisory Council?
Author Message
jjhare There was a little bit of news months ago, but I haven't heard anything yet. What's going on with this?
Richard White Great question. And a very timely one. We just concluded a public comment period on the proposed Riders Advisory Council (RAC) by-laws, policies, selection of council members, etc. We will be presenting the public comments to our Board Policy & Legislative Committee next Thursday, and you can get an early look at what we will be presnenting by checking our WMATA Web site this Tuesday after 12 noon. You should know we received many good comments and suggestions, and made several changes based on the comments we received. Once the Board accepts the public comments and our suggested changes, we'll be moving forward with selecting RAC members. We expect to announce the members by the end of this calendar year. So we're making great progress, and we're looking forward to getting the inputs, suggestions, and ideas from the members of this group. Keep an eye on our Web site for information on the RAC and how to become a member.
Bus ads used as destination signs
Author Message
H5 Rider Good afternoon Mr. White:
For sometime I have been curious about the bus operators that pull down the ads placed on the inside of buses to use as a make-shift destination sign in the window. I applaude the driver's effort to find something large to scribble a number 42 on it but don't those companies that place those ads on the buses pay for those ads? If so, couldn't this problem be solved by having make-shift signs already pre-printed for drivers to place in the window before leaving the garage? Or maybe the driver's could be supplied with a large pad of paper and marker, just in case.
Richard White Hi. Materials are available at bus facilities for making temporary bus route signs. If the bus destination signs stop functioning during a route, operators have resorted to using ad signs to keep customers informed. With 548 new signs being installed in buses by spring of 2006, temporary sign usage should be greatly reduced.
Free speech on Metro?
Author Message
Metro customer Wednesday evening I saw a worrisome incident at Gallery Place at about 5 p.m. A uniformed Metro policewoman was instructing a sole white-haired, elderly woman to hide a protest poster she was intending to carry aboard a train. Attempting to comply, the woman had tucked the approx. 2' x 3' poster under arm. All but the words "Jesus" and "War" were obscured.

But the officer persisted, instructing the woman to fold the poster so it was completely obscured. The woman objected, saying that doing so would break her posterboard sign. I boarded a train before I could see how the scene ended.

Regardless, this seems very wrong.

During more than 20 years riding Metro, I've seen hundreds of such protesters on their way to or from rallies with all manner of hats, posters, and t-shirts emblazoned with political slogans. And I've enjoyed the peaceful but impassioned debates I've seen spring up between protesters and other riders -- many of these worth much more than the Metro fare.

Metro riders clearly understand that Metro can be like the town square, where all can be heard as in any other public space.

Please tell me that Metro gets this, too, and that there's no Metro policy of denying old ladies (or anyone else) their right of free speech.
Richard White Hi. The Metro regulations that concern free speech activities do limit the size of posters and what they are affixed to. I would need to work with Transit Police to conduct an inquiry to determine exactly what transpired and what the concern was in this specific incident. In the meantime, I will ask Transit Police to reissue our free speech activity regulations to ensure that all officers know what is permitted on WMATA property.
Metrobus improvements?
Author Message
W McGee General question: Which Metrobus routes are you currently looking at for improvements in the next six to twelve months. In the case of Virginia, I know that Arlington has requested looking at the 25, 16 and Crystal City/Potomac Yard lines and many riders have asked for you to look into the 5 to Herndon & Dulles. And in DC, a lot of buses are plagued with issues because of heavy traffic. (I don't mention Maryland, for I'm not familiar with any issues from there, but feel free to note anything concerning the Free State.)
Richard White There are a lot of good things going on with Metrobus these days. Planners from here at Metro and the jurisdictions we serve are currently finalizing service changes on numerous bus routes that will improve service in all three jurisdictions. Funding is available beginning in April 2006 to make these changes.
METRORAIL door signage
Author Message
More METRO in DC SUGGESTION: Perhaps big red-lettered signs on the exterior of the Metrorail train doors advising people not to hold them open might make them think twice before doing it. It might work sometimes. What would be the cost of 8X10 stickers?
Richard White I don't know the cost of 8- by 10-inch stickers off the top of my head, but we do have plans to add some signs inside trains to urge people not to hold the doors open. We also plan to supplement the signs with announcements. We are exploring putting markings on platforms to show people where to stand so that they can get on and off trains more easily. We'll be unveiling these plans to our Board later this month.
New Rail Cars
Author Message
dpete47 Will the new 6000 series cars being built by Alstrom look like the 5000 series? You could have asked the company that built the 2000-4000 series cars, Breda for new railcars. They still exist, but not under the name Breda.
Richard White Hi. Yes, the 6000 Series Alstom railcars will have the same general appearance as the 5000 series cars. The color scheme will be the same, but the interior layout will be slightly different to allow for easier boarding and alighting because we've move some of the poles and wind screens near the doors.

During the competitive selection process for the new 6000 series cars, Breda did participate in the bid process, but was not selected as the best value for WMATA.
Unattractiveness of Silver Spring Metro
Author Message
Beverly I have notified Metro concerning the gum and candy stains on the pavement at the SS Metro Station, beginning a campaign to alert customers to the problem, have the pavements cleaned more often and developing notices to prevent this practice for a more beautiful metro environment. I also volunteered to assist with such a campaign.
Your thoughts?Beverly
Richard White Thanks, Beverly, for bringing this condition to our attention. We'll definitely have our staff follow up on it. As you know, Metro does not tolerate eating and drinking in our stations, or in our buses and trains. We need to continue promoting our joint efforts to keep Metro clean and a pleasant travel experience for everyone inside or outside our Metro system. As our own Transit Police and security consultants have told us, keeping the system cleaner also helps to keep it safer.
Fare Machine Replacement
Author Message
MarkDC Dear Mr. White,

I seem to have a problem with Metro's fare machines. They are getting old and in Europe, customers can use touch screen technology, when do we expect to get that here?
Richard White Hi. We are in the process of upgradaing 98 of our fare vending machines to express vendors. While touch screen technology is the latest technology, this would require a sizeable, unfunded investment to implement.
8-car trains
Author Message
Lovell Mr. White,

How have the tests with the 8-car trains gone on the Red Line, and what's the timeframe for making the 8-car train a reality on all lines? (if the tests on the Red Line are successful)Lovell
Richard White Hi Lovell. We have and will continue to test precision-stopping for our eight-car trains. It is expected to go on through the fall. We also are continuing the simulation and scheduling of power consumption and service plans. Our goal is to have eight-car trains operating regularly in the system by the end of 2006.
dpete47 Why are tests neeed, since 8-car trains are the same length as the platform, they would stop at the end of the platform?
Richard White The tests are performed to ensure the trains stop along the platform safely(not in the tunnel) and to assure that we meet all design criteria and specifications.
Touch Screen Technology
Author Message
MarkDC
Mr. White, As a regular metro rider, I have trouble using our fare machines. In London, underground users have the ability to purchase tickets using touch screen technology, when will we get that here?
Richard White Right now, we have no plans to replace the existing fare vending machines. Our capital funds are being used mostly to ensure adequate bus and train service for the future. With that said, we agree that "touch screen" technology and a simpler, more user-friendly fare purchasing process are things we are worth exploring. And we'll be doing so. Thanks for asking!
Richard White Right now, we have no plans to replace the existing fare vending machines. Our capital funds are being used mostly to ensure adequate bus and train service for the future. With that said, we agree that "touch screen" technology and a simpler, more user-friendly fare purchasing process are things we are worth exploring. And we'll be doing so. Thanks for asking!
Richard White Yes, in the future that's exactly what we'll do!
Washing Railcars
Author Message
dpete47 Do you every wash your railcars? Someone railcars, especially the olders ones, have very dirty exteriors and need to be washed badily. By keeping them clean, they stay shinny and will also look in good condition longer.
Richard White Hi. Rail cars are washed at regular intervals in automatic wash facilities in rail yards and our rail cars are hand-washed twice a year. Right now a few of our automatic washers are out of service while they are rehabilitated to make sure we are complying with all environmental requirements, so railcar exteriors are not being washed as much as we'd like.
Branding
Author Message
MarkDC When will Metro unveil a new look for the entire company? Thanks
Richard White Hi. We recently updated the design of our brochures, web site, and our advertising. We do not have any plans for a larger comprehensive rebranding at this time.
SmartTrip SPEED GATES
Author Message
More METRO in DC SUGGESTION: Has METRO considered creating a "SmartTrip Card Speed Gate", similar to what they have for toll booths? A gate only for SmartTrip card users, maybe just at the most-used stations, would help get people through the bottleneck and also encourage SmartTrip card use.
Richard White Yes, we have considered doing just that. And we plan to test the concept next year. So stay tuned!
Green Line
Author Message
CONCERNED Good afternoon Mr. White, I am a green line rider VIA Georgia Ave/Petworth metro and I've noticed over the last several months in the morning rush hour that the Green line trains going towards Branch Ave takes longer to arrive then the Greenbelt train does; for example this morning the heading in the direction of Branch Ave the time read 4 minutes, 11 minutes and 16 minutes. However the Greenbelt time table read 2 mins, 8 min, 11 minutes. Being as though the Branch Ave line carries more people and is headed in the direction of downtown that those trains should come more frequent then the Greenbelt trains? This happens every morning and to make matters even more frustrating the Greenbelt train is arrives nearly empty.
Richard White Hello Green Line rider! When passengers travel downtown in the morning rush period, we are still inserting trains on the line for the peak direction, so you see those odd times on the display screens.

Our headways are set by the heavy load points on the line (how many customers are on board at the highest load stations). We also are looking to keep the line balanced, and this service plan allows for a high level of service and provides the necessary capacity for that time of day.
Metro Campaign
Author Message
MarkDC Dear Mr. White, I understand Jane Taylor is the head of marketing. She often described London Underground as a benchmark when it comes to marketing. They are about to launch a huge campaign called "Everyone's London" to encourage riders to use the tube, thus enabling customers to get upto 50% discount at shops, restaurants, theaters...etc, shouldnt we have something like that here?
Richard White We frequently work with event organizers to promote taking Metro to events throughout the region. Lots of times, these promotions include discounts when you show your Metro farecard or SmarTrip card. We're looking at some exciting promotions for the future, but they are currently in the very early stages. We'll contact London to learn more about their campaign. And by the way, sadly Jane Taylor has moved on to take a great new job, so she is no longer our head of marketing here. Thanks for your question and suggestion!
Until next time
Author Message
Richard White Thanks for joining me this afternoon. Before signing off, let me remind you that there are some major events taking place in our region on Sunday, September 11, and we are increasing service to accommodate the crowds. The Nationals have a home game, the Redskins have their season opener and there is a Freedom Walk. In anticipation of the larger than usual crowds in our system, we are going to have more trains coming more frequently than on a typical Sunday. Our service levels are outlined in the press release.

Tuesday, September 13, we will be hosting a Town Hall Meeting in College Park. The open house is from 6 to 7 p.m. and the Q&A runs from 7 to 9 p.m. I will be there along with members of our Board to answer questions and talk about the future of Metro. I hope some of you can join us at the FDA Auditiorium at 5100 Paint Branch Parkway. The FDA building is right across the street from our College Park-UMD Metrorail station and is served by Metrobus routes 83, 86, C8, F6, J4, R12, the Laurel Conenct-A-Ride bus G, The Bus 14 and 17 and by the University’s student shuttle.

Have a great weekend!
Flyers and advocacy groups at Metro stations
Author Message
Caitlin Forgive me if this topic has been covered at some time in the past, but I just discovered this forum and thought it to be the best place to post a question or two.

I park and ride from the Branch Avenue station. Several times a month I return to my vehicle to find some flyer stuck under my windshield wiper. Lately it has been for Koon's Auto Body Repair. A quick view of the parking lot reveals that most vehicles have been adorned with one of the flyers while the ground is littered with those discarded by irritated vehicle owners. My first question is, "What is the policy of Metro regarding solicitation and distribution of flyers/advertisement on Metro property?".

Another activity that I find irritating is religious groups posting themselves at the entrance to the Metro station area to offer literature. This was particularly disturbing when I was confronted by a child who was handing out literature with his mother. I did not feel comfortable telling the young man (probably about 8 yrs old) that I did not want what he was offering. He was just a child. I have no objection to anyone sharing the joy they find in their chosen religion. I simply have an issue with the unavoidable (due to their position at the station) confrontation. I am comfortable with my beliefs and am aware of where I may go to explore other avenues. I don't think it is appropriate at the Metro station. My second question is, "What is the policy of Metro regarding activity of this nature?".

Thank you for any response that will help me better understand Metro's position on these issues.

Richard White Thank you for reporting this issue. I will advise the District II commander of your observations for enforcement actions. Posting of handbills on vehicles is prohibited in Prince George’s County. Please notify the station manager when you see this and the Transit Police will investigate. In this case, we would contact the car dealer and make sure he was aware of the law. You may also contact the police department directly by calling 202-962-2121. Handing out materials of a religious or political nature is not prohibited by law, but Metro does have specific guidelines in place for those types of activities. It is prohibited to distribute any flyers on Metro property. In the downtown stations, people must be 15 feet from our property, which usually means they can hand out flyers on the sidewalk near the station entrance.

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