Frequently asked questions about applying for Metro jobs online

This page contains answers to some common questions you may have, along with some tips and tricks that we have found useful and presented here as questions.

• What does the Metro Career Center website do for job applicants?
• What are the system requirements to run this application properly?
• Do I need an e-mail address to use this web application?
• What do I do if I forgot my password?
• I did not receive an email notification that my application was received. How can I verify that the application was received?
• Who has access to my employment profile? Is my information secure?
• How can I delete my employment profile?
• I don't want to set up an employment profile. Are there alternatives to applying online?
• Whom do I contact for more information about the Metro Careers application process?
• I don’t have a computer at home. How can I apply for jobs at Metro?

What does the Metro Career Center website do for applicants?

Metro Careers applicants can:

• View information about current career openings in WMATA
• Apply for multiple positions at one time
• Update existing application profiles
• Monitor the status of your application

What are the system requirements to run this application properly?

• Third party browser plug-ins to Internet Explorer (such as the Yahoo, Google, or MSN search bars) may have built in pop-up blockers that may need to be turned off. 
• Security protection programs such as McAfee, Norton, ZoneAlarm, etc. may also have privacy settings, pop-up blockers and cookie security settings that may need to be turned off.  Please refer to the documentation for the particular program in order to change any necessary settings.
• The use of any other browser/browser release not listed below may yield unexpected or inconsistent results.

Do I need an e-mail address to use this application?

Yes. All applicants must have an e-mail address in order to use this. If you do not have one, there are numerous free e-mail services available on the Internet.

What do I do if I forgot my password?

Please follow the "Forgot My Password" link on the login page. A new password will be e-mailed to you instantly.

I did not receive an email notification that my application was received. How can I verify that the application was received?

You can always check the status of your application(s) by logging into the online application and clicking on the "Status of My Job Applications" link.

Who has access to my employment profile?

Only authorized WMATA personnel will have access to your information within. Your information will never be released to any outside organization or entity without your express consent.

How can I delete my employment profile?

Application profiles will not be deleted from upon request, however, profiles are automatically deleted from the system after one year of inactivity.

I don’t have a computer at home. How can I apply for careers at Metro?

You can apply for employment opportunities wherever you can access the Internet. This includes public libraries, state unemployment offices, career placement offices, college placement centers, and Internet cafés. Metro also has two dedicated computer workstations available at its Jackson Graham Building headquarters for use by applicants to apply for Metro jobs weekday between the hours of 8:30 a.m. - 4:30 p.m.

Whom do I contact for general information about the Metro application process?

Answers to most questions may be obtained on this website. You can track the progress of your application, as well. If you need more assistance, please contact PSHELP@WMATA.COM.

Why does my application reappear after I created my profile and I have applied for a job?

The online application reappears so you can customize your resume for each Metro position for which you wish to apply. You can highlight experience specific to that position and answer any additional questions pertinent to that job.