MetroAccess Customer Bill of Rights
As a MetroAccess customer, you have the right to:
- Be picked up on time within a 30-minute window.
- Be transported in a safe manner.
- Be treated with courtesy and respect.
- Travel in a clean, well maintained vehicle.
- Reserve trips from 1 to 7 days in advance of the desired travel date.
- Be heard; and expect Metro to investigate, address and resolve concerns or complaints.
- Have calls answered promptly and courteously.
- Receive quality transportation services that are equivalent to those offered on Metrobus and Metrorail.
To file a complaint or commendation regarding your MetroAccess service, please call 202-637-0128. Agents are available weekdays (except holidays) from 8 a.m. to 5 p.m. Or email us.
