Fare replacement policy

If your farecard or pass does not work, show it to the station manager. If it's damaged, the station manager can direct you to a Metro sales office for an immediate replacement or give you a fare adjustment envelope for a replacement by mail. For status of fare replacement request submitted by mail, phone 202/962-5713.

Unused farecards, passes and unopened tokens (value can be added to SmarTrip cards) may be exchanged by mail and at Metro sales offices.

SmarTrip problems or replacement

If you have problems with a SmarTrip card, call 888/762-7874 or e-mail smartrip@wmata.com. Please note that until further notice defective SmarTrip cards cannot be replaced at the Metro Center or Pentagon sales office. For more information on SmarTrip, see the SmarTrip page.

For an immediate replacement

• You may go to a Metro sales office. Only one damaged farecard can be replaced per visit.
• Replacement farecards are only available in preset denominations at Metro sales offices so you may need to pay the difference in cash.
• Passes may be exchanged only before the pass period begins.

For replacement by mail

• Complete the information on the envelope and retain the receipt.
• Mail the envelope to Metro at:

WMATA
Office of the Treasurer
3301 Eisenhower Avenue
Alexandria, VA 22314

A replacement farecard will be sent to you.

Lost farecards or passes cannot be replaced. Should you lose your farecard or pass while riding on Metrorail, you will be charged the maximum fare when you exit.